{"id":4084,"date":"2020-04-28T14:00:00","date_gmt":"2020-04-28T14:00:00","guid":{"rendered":"https:\/\/news.dream.press\/?post_type=customer-spotlight&#038;p=4084"},"modified":"2025-05-06T19:45:50","modified_gmt":"2025-05-06T19:45:50","slug":"retrosupply","status":"publish","type":"customer-spotlight","link":"https:\/\/news.dream.press\/news\/customer-spotlight\/retrosupply\/","title":{"rendered":"RetroSupply Co. Creates Vintage Tools for Modern Designers"},"content":{"rendered":"\n<p>In the days of sleek digital design, there\u2019s nothing quite like the look of art inked fresh onto paper. Dustin Lee\n  has always thought so, from the time he was a boy living with his grandmother in California, exploring her catch-all\n  closet piled high with \u201cjunk\u201d from her past: mid-century board games, comic books, matchboxes, and catalogs.<\/p>\n\n\n\n<p>\u201cEven though my childhood was in the 1980s, I grew up around a lot of stuff from the \u201850s and \u201860s,\u201d Lee says. \u201cI\u2019m a\n  really big fan of mid-century, postwar American commercial art \u2014 I love the illustrations on cheesy mail-order ads in\n  comic books and old toy packaging. I love when stuff looks like beautiful frameable art in retrospect, and it was\n  totally just made originally to be disposable, to try to sell a product \u2014 the kitschy, crappy,\n  but-accidentally-beautiful design of things that people probably did on assignment, never knowing that it would be\n  recorded in history.\u201d<\/p>\n\n\n\n<p>As a graphic designer, Lee pulls inspiration from his mid-century nostalgia. To create an authentic analog look, he\n  had to build brushes, fonts, textures, and other tools to use on design programs Photoshop, Illustrator, Procreate,\n  and Affinity. \u201cAnd I found that it was very hard to do that if you didn\u2019t know how \u2014 there\u2019s a lot of intricacies to\n  making that come off as convincing and not cheesy or weird.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"577\" src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply.jpg\" alt=\"\" class=\"wp-image-4088\" srcset=\"https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply.jpg 900w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply-300x192.jpg 300w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply-768x492.jpg 768w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply-96x62.jpg 96w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply-192x123.jpg 192w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply-682x437.jpg 682w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply-512x328.jpg 512w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply-540x346.jpg 540w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply-877x562.jpg 877w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply-784x503.jpg 784w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/12255bad-5fad-4dfa-8f7b-3df8920426ad_California-Bear-RetroSupply-460x295.jpg 460w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<p>Lee uploaded his custom design kits to sell online as&nbsp;<a href=\"https:\/\/www.retrosupply.co\/\" target=\"_blank\" rel=\"noreferrer noopener\">RetroSupply Co<\/a>. The business has since made a name for itself in the design world,\n  becoming successful enough to support Lee\u2019s family, build a dream home in Washington state, and help weather the\n  COVID-19 outbreak.<\/p>\n\n\n\n<p>\u201cWe are a provider of brushes, textures, fonts, and other effects for creative illustrators who want to add analog\n  touches to digital work, pulling from history to provide resources that can make it so things feel a little more like\n  they used to,\u201d Lee says. He\u2019s been in business for eight years now and has trusted <a href=\"https:\/\/www.dreamhost.com\/\">DreamHost<\/a> to provide a steady foundation for his website from the\n  beginning.<\/p>\n\n\n\n<p>\u201cIt\u2019s almost a clich\u00e9 to say at this point. I think most designers \u2014 and probably just people in general \u2014 feel like\n  doing so much stuff online makes everything so clean and sterile,\u201d Lee says. \u201cI think people miss holding comic books\n  in their hands or reading the newspaper that gets delivered to the door. A lot of the reason I started this business\n  is because I would love to see people recreating that look of something really screen printed or printed on paper.\u201d\n<\/p>\n\n\n\n\n<div class=\"article-newsletter article-newsletter--gradient\">\n\n\n\n<form class=\"nwsl-form\" id=\"newsletter_article_single_\" novalidate><div class=\"messages\"><\/div><div class=\"form-group\"><label for=\"input_newsletter_article_single_\"><input type=\"email\"name=\"email\"id=\"input_newsletter_article_single_\"placeholder=\"Enter your email address\"novalidatedisabled=\"disabled\"\/><\/label><button type=\"submit\"class=\"btn btn--brand\"disabled=\"disabled\"><span>Sign Me Up!<\/span><\/button><\/div><\/form><\/div>\n\n\n<h2 class=\"wp-block-heading\">Starting from Rock Bottom<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.dreamhost.com\/blog\/ultimate-small-business-guide\/\">Lee\u2019s business took off<\/a> when he was\n  at one of the lowest points in his life \u2014 and he ended up stuck there by trying to do everything right.<\/p>\n\n\n\n<p>As a teenager, Lee attended an arts high school, developing talents for visual arts and music. He had even secured a\n  spot at Berklee College of Music to study guitar and songwriting. But afraid of becoming a starving artist, he\n  switched gears.<\/p>\n\n\n\n<p>\u201cI thought I needed to know business to make money from creativity. And I thought, \u2018I\u2019ll learn business from a bank!\n  That\u2019s where you learn business.\u2019\u201d<\/p>\n\n\n\n<p>So he got a job at a bank \u2014 and hated every minute of it.<\/p>\n\n\n\n<p>Inspired by Timothy Ferriss\u2019 \u201c<a href=\"https:\/\/www.amazon.com\/4-Hour-Workweek-Escape-Live-Anywhere\/dp\/0307465357\" target=\"_blank\" rel=\"noreferrer noopener\">The 4-Hour Work Week<\/a>\u201d (a manifesto for escaping the traditional 9-to-5\n  grind), Lee quit the bank gig and went into graphic design. He studied it for a few years in college, tried to\n  freelance, and had a \u201creal\u201d job here and there designing blogs and websites.<\/p>\n\n\n\n<p>But his dream of working for himself just wasn\u2019t playing out as he\u2019d wanted.<\/p>\n\n\n\n<p>\u201cIt was a dark time in my life,\u201d Lee recalls. He couldn\u2019t get work as a graphic designer so he started drinking, in\n  his words, \u201ca little too much.\u201d<\/p>\n\n\n\n<p>\u201cIt was just horrible timing because my wife and I were about $35,000 in debt, living with my grandma \u2014 I mean we\n  were helping her, but we were still living with her. It was so embarrassing,\u201d Lee says. \u201cI wasn\u2019t doing well as a\n  designer. A baby was going to be born in nine months, and we barely had any money. I just felt stuck; I was really in\n  a corner.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply.jpg\" alt=\"Dustin Lee and his oldest child, Elah, who helped inspire RetroSupply.\" class=\"wp-image-4092\" srcset=\"https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply.jpg 900w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply-300x200.jpg 300w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply-768x512.jpg 768w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply-96x64.jpg 96w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply-192x128.jpg 192w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply-682x455.jpg 682w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply-512x341.jpg 512w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply-540x360.jpg 540w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply-877x585.jpg 877w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply-784x523.jpg 784w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/c4697538-dde1-43f4-bb48-11f4a7de0775_Elah-and-Dustin-RetroSupply-460x307.jpg 460w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><figcaption class=\"wp-element-caption\">Dustin Lee and his oldest child, Elah, who helped inspire RetroSupply.\n  <\/figcaption><\/figure>\n\n\n\n<p>Lee\u2019s tight spot forced some quick thinking. He had already developed specialty design tools \u2014 brushes, textures,\n  shading \u2014 inspired by his love of mid-century art to bring that look into his own projects. He bundled these tools\n  into kits he could sell online.<\/p>\n\n\n\n<p>Every morning, Lee woke up at 5 a.m., headed to the coffee shop around the corner, and uploaded kits to <a href=\"https:\/\/creativemarket.com\/\">Creative Market<\/a>, a marketplace of resources for graphic designers. It took\n  less than a minute to coin the name of his fledgling shop: RetroSupply Co.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Slot Machine Day<\/h2>\n\n\n\n<p>Lee\u2019s retro-inspired design tools made some money here and there but nothing close to what he needed to tackle that\n  pile of debt.<\/p>\n\n\n\n<p>\u201cAnd then there was a day that I think of as Slot Machine Day,\u201d Lee says. \u201cOne day I\u2019m at the coffee shop. I\u2019m\n  working on something for RetroSupply for about two hours, and then I shift to my regular work. And all of a sudden I\n  got those notifications on my phone \u2014  bing, bing, bing, bing, bing, bing, bing, bing.\u201d<\/p>\n\n\n\n<p>Each \u201cbing\u201d represented a sale \u2014 $6 or $7 straight into his bank account. Why the sudden popularity? Lee discovered\n  that Creative Market had featured a few of his products in their <a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-create-an-email-newsletter\/\">email newsletter<\/a>, and it immediately\n  racked up hundreds of sales.<\/p>\n\n\n\n<p>He grabbed his laptop, not even bothering to pack it up, and ran home. \u201cI probably looked really, really silly. I ran\n  home with this manbag flopping beside me \u2014 I wanted my wife to see the phone going off.\u201d<\/p>\n\n\n\n<p>By the end of the day, he had pocketed about $1,500. \u201cIt was amazing to me \u2014 this was the beginning of a lot.\u201d<\/p>\n\n\n\n<p>He realized quickly that he needed to&nbsp;<a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-build-website\/\">build his own\n    website<\/a>&nbsp;to start&nbsp;<a href=\"https:\/\/www.dreamhost.com\/blog\/website-owners-guide-to-email-marketing\/\">collecting\n    customer email addresses<\/a>&nbsp;and created a site on Shopify, soon hosted by DreamHost. By the time Lee\u2019s daughter was\n  born, he had made enough to repay his debt and pad the savings account, leaving him and his wife free to enjoy time\n  with their new daughter in peace.<\/p>\n\n\n\n<p><strong>Related:<\/strong>&nbsp;<a href=\"https:\/\/www.dreamhost.com\/blog\/woocommerce-shopify-guide\/\">WooCommerce vs.\n    Shopify: An In-Depth Guide<\/a><\/p>\n\n\n\n<p>\u201cWe weren\u2019t worried about money, and I was doing something I loved,\u201d Lee says. \u201cIt was amazing. I stopped drinking, I\n  quit smoking, I got out of debt \u2014 it really was a life-changer. I was really blessed.\u201d<\/p>\n\n\n\n<p>RetroSupply has become a full-time business well-known in the industry. Lee collaborates with prominent designers,\n  hires employees and contractors, frequently speaks at conferences, and contributes on a <a href=\"https:\/\/www.designcuts.com\/learning-hub\/podcasts\/honest-designers\/honest-designers-show-developing-your-design-style\/\">design\n    podcast<\/a> that\u2019s approaching 2 million downloads. In addition to design tools, RetroSupply offers courses and\n  tutorials.<\/p>\n\n\n\n<p>He\u2019s even created a side business,<a href=\"https:\/\/www.passiveincomefordesigners.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;Passive Income for Designers<\/a>, to teach others how to leverage their creativity. \u201cI\u2019ve\n  helped designers make $500 or $1,000 extra every month without having to do additional work,\u201d Lee says. \u201cAnd\n  surprisingly, it feels almost better than anything, because I know I know what it feels like; I know how far 500 extra\n  bucks can go.\u201d<\/p>\n\n\n\n<p>Despite his success, Lee is quick to point out that his lucky break was just that \u2014 lucky.<\/p>\n\n\n\n<p>\u201cLuck is involved,\u201d Lee says. \u201cSo I hate when people try to start businesses, and they punish themselves when it\n  doesn\u2019t do as well as they wanted. It\u2019s good luck, perseverance, and, you know, adapting and making changes. But I\n  think people are too hard on themselves. Making a business is hard and there\u2019s luck involved. No doubt about it.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bringing Retro to Life<\/h2>\n\n\n\n<p>RetroSupply eventually faced a crossroads, one that forced Lee to grapple with how to strike a balance between\n  following his passion and following market trends.<\/p>\n\n\n\n<p>When Lee started his website, the vintage style he loved was trending, and then almost overnight, hand-lettering and\n  watercolor became the rage in graphic design. He saw a dip in his sales as greeting cards and home decor featuring\n  hand-lettered fonts popped up at major retailers.<\/p>\n\n\n\n<p>Lee faced a conundrum: \u201cDo I keep selling the retro stuff I love, or do I listen to the market and make hand-lettered\n  fonts and watercolors?\u201d He decided to stay the course. \u201cI wanted to be that guy who does the retro stuff, so I doubled\n  down,\u201d he says. The choice has paid off.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"720\" src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply.jpg\" alt=\"\" class=\"wp-image-4097\" srcset=\"https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply.jpg 900w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply-300x240.jpg 300w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply-768x614.jpg 768w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply-96x77.jpg 96w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply-192x154.jpg 192w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply-682x546.jpg 682w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply-512x410.jpg 512w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply-540x432.jpg 540w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply-877x702.jpg 877w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply-784x627.jpg 784w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/1d3c7e4b-0a66-4ae9-8baa-8b46364eb32b_Sally-Soda-RetroSupply-460x368.jpg 460w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<p>What\u2019s most compelling about Lee\u2019s products is his devout dedication to accuracy. Every color, brush, and texture is\n  taken directly from a period-authentic piece.<\/p>\n\n\n\n<p>Once, an eBay search led Lee to a \u201cbeautiful Army surplus catalog from like 1959,\u201d he says. \u201cAnd it had these\n  beautiful halftones in it and gorgeous illustrations. And I ended up getting in a bidding war over this thing and paid\n  about $200 for it.\u201d<\/p>\n\n\n\n<p>Lee and his team use high-resolution scanners and attempt to recreate the original art, creating the tools they need\n  to make an identical digital piece. To make brush kits, he partners with artists who specialize in that style. Each\n  product is tested by partner illustrators before going up for sale.<\/p>\n\n\n\n<p>\u201cI\u2019ve literally bought 50-year-old crayons and pencils, scanned them in, and sampled little pieces until I could\n  recreate that look. So it\u2019s kind of fun \u2014 it\u2019s like a license to buy as much old junk as I want and justify it because\n  it\u2019s a business expense.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Building a Solid Foundation<\/h2>\n\n\n\n<p>Lee built his Shopify site fast out of necessity, with a simple logo and bare-bones design. But with RetroSupply\u2019s\n  revenue increasing every year, Lee decided to hire his favorite designer to do the branding:&nbsp;<a href=\"http:\/\/www.chrisdelorenzo.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Chris de Lorenzo<\/a>, the designer\n  behind Boston\u2019s&nbsp;<a href=\"https:\/\/johnnycupcakes.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Johnny\n    Cupcakes<\/a>&nbsp;and a frequent illustrator for the New York Times.<\/p>\n\n\n\n<p>\u201cI\u2019m a designer, but I definitely have no problem in having someone better than me to do something for the business.\u201d\n<\/p>\n\n\n\n<p><strong>Related:<\/strong>&nbsp;<a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-design-a-website-logo-visitors-will-love\/\">How to Design a Logo for Your\n    Website That Visitors Will Love<\/a><\/p>\n\n\n\n<p>In addition to converting sales, Lee hopes that his website makes life a little more interesting for anyone who\n  visits. \u201cI read once that whenever someone is looking at your website, they\u2019re sitting there most likely sitting all\n  by themselves, staring at a screen without any company, desperately looking for someone to break their boredom. And so\n  whenever we put something on  RetroSupply, we think, even if they\u2019re not going to buy something, what can we do\n  to make it interesting whether it is an image or blog post.\u201d<\/p>\n\n\n\n<p>Lee has been with&nbsp;<a href=\"https:\/\/www.dreamhost.com\/blog\/oral-history-first-20-years\/\">DreamHost since the\n    beginning<\/a>. \u201cI just love DreamHost, which is weird to say, because I always think of a hosting company as\n  something that, if they\u2019re doing the job right, you don\u2019t notice.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"450\" src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply.jpg\" alt=\"\" class=\"wp-image-4100\" srcset=\"https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply.jpg 900w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply-300x150.jpg 300w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply-768x384.jpg 768w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply-96x48.jpg 96w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply-192x96.jpg 192w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply-682x341.jpg 682w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply-512x256.jpg 512w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply-540x270.jpg 540w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply-877x439.jpg 877w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply-784x392.jpg 784w, https:\/\/news.dream.press\/news\/wp-content\/uploads\/2023\/02\/4faac141-cc1e-423a-996d-735e22980ce4_Palm-Canyon-Drive-RetroSupply-460x230.jpg 460w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n\n\n\n<p>But he does notice DreamHost \u2014 not because he\u2019s had problems with the service \u2014 because \u201cthe customer support is so\n  freaking good. Whenever I want to buy a domain or need to resolve something, it\u2019s easy to get someone on. They always\n  answer my question, and things are taken care of immediately. I never feel passed between a bunch of different\n  departments. They are willing to take the initiative to get it figured out. I\u2019ve even asked someone on support once,\n  \u2018How did they find you guys?\u2019 Because everyone\u2019s always so nice.\u201d<\/p>\n\n\n\n<p>Lee recognizes&nbsp;<a href=\"https:\/\/www.dreamhost.com\/blog\/how-to-choose-web-host-checklist\/\">the role of a great web\n    host<\/a>&nbsp;in keeping an online business afloat. \u201cSome places may offer hosting for a little less money, but a\n  business is built on the hosting \u2014 it\u2019s not the place to be worrying about a few dollars, because a lower price\n  doesn\u2019t mean reliability. You will lose sales if your web host doesn\u2019t have the infrastructure or the staff to keep\n  your site up all the time. Your web host is the plot of land your site is on; you want it to be a solid platform.\u201d<\/p>\n\n\n<div class=\"article-cta-shared article-cta-small\">\n\t<div class=\"tr-img-wrap-outer jsLoading\"><img decoding=\"async\" class=\"js-img-lazy \" src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/themes\/dhtheme2023\/assets\/img\/lazy-loading-transparent.webp\" data-src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/themes\/dhtheme2023\/assets\/img\/article-small-ad-cta-placeholder.jpg\"  alt=\"Ad background image\" \/><\/div>\n\n\t<a href='https:\/\/www.dreamhost.com\/hosting\/' class='link-top'>\n\t\t<span>Shared Hosting<\/span>\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" width=\"15\"><path d=\"M342.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L274.7 256 105.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z\"\/><\/svg>\n\t<\/a>\n\n\t<div class=\"content-btm\">\n\t\t<h2 class=\"h2--md\">\n\t\t\tWe\u2019ll Support Your Dream\n\t\t<\/h2>\n\t\t<p class=\"p--md\">\n\t\t\tWhatever your goals, DreamHost will be right there with you. We\u2019ll make sure your site is fast, secure, and always up. Plans start at $2.59\/mo.\n\t\t<\/p>\n\n\t\t        <a\n            href=\"https:\/\/www.dreamhost.com\/hosting\/\"\n                        class=\"btn btn--white-outline btn--sm btn--round\"\n                        >\n            Choose Your Plan        <\/a>\n\n\t<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Facing an Uncertain Future<\/h2>\n\n\n\n<p>A global pandemic and crumbling economy makes this an uncertain time for everyone \u2014 especially for small business\n  owners. Lee and his collaborators had a few new projects up their sleeve for 2020, but any plans for growth have been\n  put on hold for the time being.<\/p>\n\n\n\n<p>\u201cWhat comes next will have to be informed by how everything plays out in the next months or even year,\u201d Lee says.\n  \u201cWhat\u2019s next right now is really listening to customers. I\u2019m not trying to plan anything; my sales goals are out the\n  window. This is an opportunity, I feel like, to communicate to our customers that we care about them and that we want\n  to support them and that we\u2019re not going to try to maximize revenue during a time when people are anxious and\n  struggling. This whole situation has been very humbling.\u201d<\/p>\n\n\n\n<p>Lee is grateful to feel like he and his family are in a good place to make it through. He already works from home, in\n  an office lined with guitars and piled high with philosophy books. Living in a farmhouse atop a mountain makes social\n  distancing simple \u2014 though the virus has postponed their backyard homesteading plans \u2014 and RetroSupply is strong\n  enough to survive potential downturns in revenue.<\/p>\n\n\n\n<p>\u201cWith everything that\u2019s happening right now with the coronavirus, we still need to make money to stay in business,\n  and we certainly will try to do that,\u201d Lee says. \u201cBut I feel like this is the time to take care of people. I\u2019m not\n  worried about paying my rent; the business has been successful enough that I don\u2019t have to worry about that. I realize\n  I\u2019m super blessed and super lucky.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the days of sleek digital design, there\u2019s nothing quite like the look of art inked fresh onto paper. Dustin Lee has always thought so, from the time he was a boy living with his grandmother in California, exploring her catch-all closet piled high with \u201cjunk\u201d from her past: mid-century board games, comic books, matchboxes, [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":4085,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_metadesc":"","footnotes":""},"class_list":["post-4084","customer-spotlight","type-customer-spotlight","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>RetroSupply Co. 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