Diego joined DreamHost in October 2018 as a Tech Support rep after a couple of friends told him DreamHost is \u201cawesome and he must apply.\u201d Two weeks after sending his CV, he had an interview. Three weeks later, he had the job. <\/p>\n\n\n\n
Fast forward seven years, he\u2019s now a Tech Support Manager I, having worked his way up from Tech Support Rep to Captain to Specialist before stepping into his current leadership role.<\/p>\n\n\n\n
However, becoming a manager wasn\u2019t accidental. It was his goal. \u201cI like to interact. I like to share. I like to have fun doing my work,\u201d he says.<\/p>\n\n\n\n
Today, his days are a mix of overseeing message queues, supporting his team, acting as a Tech Support \u201cWatcher\u201d (the person keeping an eye on all the moving pieces), and helping lead one of Tech Support\u2019s biggest initiatives: the migration of VPS customers to our new Podman infrastructure. <\/p>\n\n\n\n
He was part of a previous VPS system migration years ago, but this time he\u2019s co-leading the project alongside Greg Valoff, serving as a bridge between Tech Support and Infrastructure.<\/p>\n\n\n\n
His role today includes more responsibility. More coordination. More problem-solving. And Lombana totally loves it.<\/p>\n\n\n\n Every Tech Support career comes with at least one \u201coh no\u201d moment.<\/p>\n\n\n\n For Lombana, it happened earlier in his leadership journey. A change he made triggered a larger issue than he expected.<\/p>\n\n\n\n \u201cI thought I was going to get fired,\u201d Lombana laughs now.<\/p>\n\n\n\n Instead, he was surprised his manager shared a mistake of his own. The conversation shifted quickly from blame to growth: What happened? What did we learn? How do we prevent it next time? A moment Lombana will never forget. <\/p>\n\n\n\n Coming from work environments where hierarchy was rigid and mistakes carried serious consequences, DreamHost\u2019s approach felt radically different. Here, accountability matters, and so does learning. \u201cWe\u2019re adults. We fix it. We move on,\u201d Lombana says.<\/p>\n\n\n\n It\u2019s the kind of leadership culture he now works to pass down to his own team.<\/p>\n\n\n\n When Diego says DreamHost changed his life, he genuinely means it. <\/p>\n\n\n\n In 2019, one of his closest friends, and a fellow DreamHost employee, passed away unexpectedly. Leadership sent condolences and reached out personally. The company covered travel expenses so Lombana could attend the funeral and continued supporting his friend\u2019s wife financially for months afterward.<\/p>\n\n\n\n They even compiled coworkers\u2019 messages into a printed book and mailed it to her. <\/p>\n\n\n\n \u201cFor someone who had only been here six months, that was mind-blowing,\u201d Lombana says.<\/p>\n\n\n\n It reinforced what he already believed: this is a company that treats people like people. It\u2019s also where his wife, Natalie (Nats), built her own path, starting in Tech Support before being recruited to the People Team. <\/p>\n\n\n\n \u201cThis is the place where no matter your background, you will find your place,\u201d Lombana says. <\/p>\n\n\n\n Outside of work, Lombana\u2019s life is just as full.<\/p>\n\n\n\n When he and Pedraza moved in together, they combined their two-cat households and quickly grew to five (a stray with attitude made sure of that). <\/p>\n\n\n\n Then came Rupert, their golden retriever, acquired after Lombana jokingly gave Pedraza a seemingly impossible five-minute deadline to find a dog (She, naturally, finished the task in a highly efficient two minutes flat). But the menagerie didn’t stop there. Most recently, they welcomed another dog, Reba, and a cold-blooded roommate, Carmela the gecko, proving that Lombana’s jokes have costly, four-legged (and no-legged) consequences.<\/p>\n\n\n\n Outside of keeping the seven pets in order, Lombana spends his spare time building detailed Gundam model kits\u2014some taking up to 50 hours to complete\u2014and logging impressive hours on his favorite Xbox driving game.\u00a0<\/p>\n\n\n\n![\"\"](\"https:\/\/www.dreamhost.com\/news\/wp-content\/uploads\/2026\/03\/IMG_1470-1024x768.jpg\")
<\/figure>\n\n\n\nLearning Out Loud<\/strong><\/h2>\n\n\n\n
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<\/figure>\n\n\n\nDreamHost Always Shows Up<\/strong><\/h2>\n\n\n\n
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<\/figure>\n\n\n\nPets (So Many Pets!), Consoles, and Creativity<\/strong><\/h2>\n\n\n\n
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