We’ve got some exciting news to share today!
The 2025 “Sales & Customer Service” Stevie Award winners have just been announced, and we’re proud to report that DreamHost was the only tech company to take home the prestigious Gold award for Front Line-Customer Service Team of the Year!
Our Customer Support team was recognized for a number of improvements to its workflow and operations, including – among many other things – an overhaul of our knowledge base, the launch of several internal training programs, significant growth in self-resolution rates, and our adoption of AI tools to improve the overall customer experience.
That’s great! Why do I care?
All of these efforts have resulted in dramatic reductions in wait times for both support tickets and live chats, and we hope you’ve seen that reflected in all your interactions with DreamHost’s support team and associated resources. In fact, we know you’ve seen it, because we have the data to prove it! 😀
What are the Stevie Awards?
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Unlike many other “business awards,” the Stevies are truly merit-based, involving an extensive application process in which all applicants make evidence-backed claims to a panel of judges who weigh their impact across a number of categories. Based on our application, the judges agreed that DreamHost’s Customer Support team has been truly stellar in its impact on not only the business of DreamHost, but on the overall customer experience.
Not our first rodeo!
This win represents DreamHost’s sixth Stevie award win and is our second time winning Gold, joining our “Employee of the Year” designation in 2019. And we’re not stopping there – expect to see much more from us throughout the year!
Join the team
Did I mention we’re hiring? Consider joining our team!
From Customer Support to Software Development and everything in between, we’d love to have you join our award-winning team.