DreamHost’s Vice President of Technical Support, Andrea Silas, will be joining a panel at Support Driven Leadership Summit 2023!
You’ll find her in the main room, Tuesday, April 4th at 11:00AM.
Click here to schedule a meeting with us at the show!
AI-first Support Systems of the Future
The future of support is computer-assisted! Or is it? Join this panel discussion to learn how customer support leaders are looking to artificial intelligence to help shape the future of their support organizations.
As the Vice President of Technical Support for DreamHost, Andrea Silas leads a team of highly qualified agents, offering 24/7 support to customers around the globe. Andrea joined the DreamHost family in 2003 and moved into her VP position in 2014, where her main focus is providing near-instantaneous support through multiple languages and various channels, including Live Chat, email, social media, and self-help services. Constantly evolving by anticipating customer needs, and utilizing a team that spans nine countries and across all time zones, Andrea has established a cross-channel experience, greatly helping an increasingly connected, technical, and worldwide customer base. With nearly two decades of experience in Technical Support, Andrea epitomizes empowered leadership as she pursues her ultimate team goal of zero wait-time responses, while continuing to uphold company core values. As a result, DreamHost is consistently recognized for its exceptional customer service.